Refund & Return Policy
DianeV Web Design Studio
We stand 100% behind our products and services, and offer the following Refund and Return Policy. Should you have any questions about our services or this policy, we'll be happy to discuss them with you. Please contact us.
Last updated: October 8, 2007
Professional Consultation & Reviews
Our professional consultations are confidential and may involve the devising of marketing strategies, the results of research conducted on behalf of clients, and the sharing of our expertise and recommendations. Since the purpose of our professional consultations is to educate clients so that they may utilize our information, research, planning and recommendations, we offer no returns on consultations.
Website Design and Programming
The building of websites for clients normally takes several weeks, at minimum. Our general procedure for all of our web design-related services is:
Time Frame: as agreed with client
Normal Fee Payment Schedule:
50% to start
25% upon client approval of design layout
25% upon client final approval of the completed website, prior to launch (uploading to Internet)
For smaller projects, we may require 50% to start and 50% upon client approval of the page design layout, or 100% up front, dependent upon prior agreement with the client.
Because we are in constant communication with our clients throughout the process in performing our web design services (which generally include not only design but usability, search engine optimization, programming and marketing consultation), seek their input and approval at every step, and the entire procedure takes several weeks at a minimum, we do not offer refunds on websites.
Please visit our web hosting Terms of Service page for our web hosting refund policy.
Again, if you have any questions about this Policy, please contact us.